FAQ

  • Current Order Fullfillment Time
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I change my order?
  • Can I track my order?
  • Can I change the tooth count (ppi) on my D8?
  • What if I want a custom filing on my saw?
  • Why doesn’t my handle look like the ones in the picture?
  • How do I measure my hand size?
  • What payment methods do you accept?
  • Where is my refund?
  • Do you sell gift cards?
  • Do you make axes?
  • Do you offer Vintage Saw Restoration?
  • Resharpening my Bad Axe Saw
  • Retensioning your Back Saw

Ordering

Current Order Fullfillment Time

All times below are aproximate and updated on 06/05/2023

Custom Back Saws 4-8 weeks MAX
Custom Hand and Panel Saws 8-12 weeks MAX
Ready to ship products 3 business days

 

Can I place an order without creating an account?

No. Due to the nature of custom work and ordering parts as you request them, we require you to make an acccount so we can contact you in the event we have an issue or delay in your order. As a bonus, so you can stay up to date on your order status and see what stage your saws are in. If you are looking for our current fullfillment timelines, please check out our Current Order Timeline tab above.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Info@BadAxeToolWorks.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering , via Info@BadAxeToolWorks.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it. If you are wanting to return a custom saw, please see our return policy in the tabs below.

Can I change my order?

For most changes, you will need to contact us within 5 days of ordering your custom saw otherwise a service fee will be charged and may delay your order.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place, and more via your customer account page. In your shipping and delivery confirmation emails, you’ll also receive a tracking reference which you can use to check the progress of your order online.

Saw Related Questions

Can I change the tooth count (ppi) on my D8?

No. While we can retooth back saws on our machine, doing so to ou hand saw plates will make them bow trememdously. For quality control, we do not offer custom PPI on our D8 style of saws. 

What if I want a custom filing on my saw?

We can only customize the filing on our back saws at this time. If you are interested in this service, please contact Info@BadAxeToolWorks.com and we will work with you on your next project. This could pose an additional fee depending on filing requested.

 

 

Why doesn’t my handle look like the ones in the picture?

Wood grain and ray flecking vary from tree to tree and handle to handle. 

How do I measure my hand size?

Check out our hand size chart and measuring graphic below in order to get the best fit on your new saw.

Handle Size Length
Extra Small Less than 3 1/8"
Small 3 1/4" - 3 1/2"
Regular 3 5/8" - 3 7/8"
Large 4" - 4 1/4"
Extra Large More than 4-3/8"

Payment

What payment methods do you accept?

We accept the all major credit cards including paypal and offer payment installments via Affirm / Klanara. If you decide to use Paypal, you’ll be taken to either their website and then you’ll then be directed back to our page once your transaction is complete.

Where is my refund?

We aim to process refunds within two days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. Please refer to our refund tab on our FAQs for more details related to returns.

Misc

Do you sell gift cards?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special woodworker in your life. We offer them in these values: $50, $100, $150, $250, $500 and custom. You will find the page and a discription on what those amounts can buy here

Do you make axes?

No. Contrairy to the name we do not make axes. We are actually named after the historic Bad Axe county in Wisconsin, USA.

Do you offer Vintage Saw Restoration?

No, we do not offer vintage saw restoration anymore. That being said, Mark Harrell, founder of Bad Axe Tool Works started another business in order to focus on vintage restoration and seminars. You can check him out HERE or email him directly at: Mark@SawSharp.com

 

Warranty Questions

Resharpening my Bad Axe Saw

The short answer is yes! We offer resharpening on Bad Axe saws only, starting at $25 USD plus shipping. Please reach out to Airek directly at ship@badaxetoolworks.com to get a return label and walk you through the resharpening process. After your saw is back in the hands of the sawmakers, the turnaround time is quick and your saw will be back in your hands in no time. For vintage saws that need tuning up, you can reach out to Mark Harrell at mark@sawsharp.com or go to his website SawSharp.com 

Retensioning your Back Saw

Click Here to read more information on retentioning your back saw. You can also find a demonstration video through our YouTube page. If you have any other questions about your backsaw please call us at 715-919-4073 or email us at info@badaxetoolworks.com. 

Retensioning Mallets can be found HERE