FAQ

Yes! We offer Gift Cards, go to https://badaxetoolworks.com/products/bad-axe-tool-works-gift-card

No. While we can retooth back saws on our machine, doing so to our hand saw plates will make them bow trememdously. For quality control, we do not offer custom tooth changes on our Panel saws. 

Check out our hand size chart and measuring graphic below in order to get the best fit on your new saw.

We no longer take on vintage work or seminars at Bad Axe, however, Mark Harrell (founder of Bad Axe) is just next door and he is available to tune up your saws or host you for a sharpening seminar! Contact him at SawSharp.com

Yes! We offer resharpening for Bad Axe saws only, starting at $25 USD plus shipping. Once your saw is with our sawmakers, the turnaround is quick—typically just a few business days—so it will be back in your hands in no time. Our sharpening service tab can be found at the top of our website.

For vintage or non-Bad Axe saws that need tuning, you can reach out to Mark Harrell at mark@sawsharp.com or visit SawSharp.com.

Click Here to read more information on retentioning your back saw. You can also find a demonstration video through our YouTube page. If you have any other questions about your backsaw please call us at 715-919-4073 or email us at info@badaxetoolworks.com. 

Yes, you can change the parts to whatever you would like on your custom saw; but if your saw needs maintenance and it is no longer the original parts, your warranty is voided. This includes swapping the handle to one not from Bad Axe Tool Works, taking a coating off of a back and/or fasteners, etc.  

We accept the all major credit cards including paypal and offer payment installments via Affirm / Klanara. If you decide to use Paypal, you’ll be taken to either their website and then you’ll then be directed back to our page once your transaction is complete.

We offer a 7-day return window, which means you must request a return within 7 days of receiving your item.

To be eligible for a return, the item must be in the same condition in which it was received, free of dings, scratches, or other damage. Test cutting with your saw is encouraged, but the tool must remain in otherwise new condition.

To start a return or request an exchange, contact us at info@badaxetoolworks.com.

For additional details about returns, including policies for custom products, please refer to our Refund Information page.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 2 business days after receiving the item, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Lee Valley Tools, Dictum, Classic Hand Tools, Workshop Heaven

No, customizations are not available through our distributors. For personalized saws, please reach out directly to us at info@badaxetoolworks.com.

Distributors usually carry a selection of our most popular models, but they’re limited to certain sizes and come only in our standard configurations.

Distributors don’t provide sharpening services. To have your Bad Axe saw sharpened, please send it directly to us.

Return and exchange policies vary by distributor. Please check with your distributor for their specific return policy.

No. Contrairy to the name we do not make axes. We are actually named after the historic Bad Axe county in Wisconsin, USA.

Yes, our saws are built to last and come with a warranty against defects in materials and craftsmanship. We can also replace parts on your saw at a low fee if necessary.

Yes! Our custom saws allow you to select from a variety of handle sizes (from XS to XL) and materials like cherry, white oak, walnut, and maple. If you want to send in a blank for the handle, email us at info@badaxetoolworks.com for our guidelines and blank size requirements.

Our saws are made from high-quality materials, including Swedish spring steel plates, and premium quartersawn hardwoods like cherry, walnut, maple, and white oak for the handles. We also offer various fastener options, including brass, black, blue, and nickel. Our folded sawbacks are made from sturdy cold rolled steel.

To keep your Bad Axe saw in top condition:

• Wipe the plate regularly with metal protectant to remove fingerprints

• Occasionally oil the handle to maintain its luster.

• Sharpen the teeth as needed, or send your saw to us for professional resharpening.

• Store the saw in a cool, dry place to prevent rust.

• For folded sawbacks, retensioning is a normal part of maintenance, especially with heavy use or for new users.

The frequency of sharpening depends on usage, but if you notice the saw not cutting as smoothly or effectively, it's time for a sharpening. A general rule is to sharpen the saw every 6-12 months for regular users.

No, we do not offer vintage saw restoration anymore. That being said, Mark Harrell, founder of Bad Axe Tool Works started another business that focuses on vintage restoration and seminars. You can check him out HERE or email him directly at mark@sawsharp.com